🌿 ro.ri FAQs – Natural Skincare Simplified

About RORI

Q1. What makes ro.ri products unique?
ro.ri blends nature’s best ingredients into clean, non-comedogenic formulations. Every oil and mist is crafted to nourish, hydrate, and protect your skin naturally, safe for all skin types.

Q2. Are ro.ri products suitable for all skin types?
Yes. Lightweight, fast-absorbing, and non-greasy, RORI products are designed for sensitive, dry, oily, or combination skin.

Face & Body Oils

Q3. How do I use ro.ri face oils in my routine?
Apply 2–3 drops on clean skin, morning or night, alone or after moisturizer. They absorb quickly, leaving a healthy, natural glow without heaviness.

Q4. Will the oils make my skin oily or cause breakouts?
No. Our oils are carefully chosen for their non-comedogenic properties, giving skin hydration without clogging pores.

Q5. Can I use ro.ri body oil daily?
Absolutely. Massage onto damp skin after showering for lasting softness, smoothness, and natural radiance.

Baby Oil

Q6. Is ro.ri baby oil safe for newborns?
Yes. Made with gentle, natural oils and free from harsh chemicals, it’s safe for daily massage from day one.

Q7. Can adults use the baby oil?
Yes, its mild and soothing formula works well for sensitive adult skin, and can even double as a makeup remover or hydrating touch-up.

Hair Oil

Q8. How do I use ro.ri hair oil for best results?
Massage a small amount into scalp and hair. Leave on for 30 minutes or overnight for deep nourishment. Can be used as a lightweight leave-in serum too.

Q9. How often should I use hair oil?
2–3 times per week is ideal. Daily use in small amounts is fine for very dry or damaged hair.

Face & Body Mists

Q10. What are ro.ri mists used for?
Mists hydrate, refresh, and revive skin instantly. Use them as a toner, a midday refresher, or to set makeup naturally.

Q11. Are the mists safe for sensitive skin?
Yes. Alcohol-free and made with naturally derived ingredients, they’re gentle on all skin types.

Ingredients & Safety

Q12. Do ro.ri products contain preservatives or artificial fragrance?
No. Our products are free from parabens, sulfates, silicones, and synthetic fragrances. The natural aroma comes from pure, cold-pressed oils and botanical extracts..

Q13. Are ro.ri products cruelty-free and vegan?
Yes, all products are cruelty-free, vegan, and contain no animal-derived ingredients.

Usage

Q14. Can I layer ro.ri oils with my existing skincare products?
Yes. Oils should be applied last in your routine to lock in moisture and nutrients, complementing serums and moisturizers naturally.

Q15. What if I have an allergy or reaction?
While rare, we recommend a patch test before first use. If irritation occurs, discontinue and consult a dermatologist.

Shipping & Delivery

Q16. Do you ship across India?
Yes, nationwide delivery is available. Orders are typically processed within 2–3 business days.

Q17. How long will delivery take?
Delivery usually takes 3–7 business days depending on location. Tracking details will be shared once the order is dispatched.

Q18. Do you offer international shipping?
Currently, we ship within India. International shipping will be available soon - stay tuned!

Returns & Exchanges

Q19. What is your return/exchange policy?
If a product arrives damaged or defective, please contact us within 7 days of delivery. We will guide you through the exchange or refund process.

Q20. Can I return a product if I don’t like it?
For hygiene and safety reasons, returns are accepted only for defective or damaged products, not for change of mind.

Q21. How do I initiate a return or exchange?
Contact our customer support via email or WhatsApp with your order number and details. Our team will respond promptly with instructions.

Payment & Security

Q22. What payment methods are accepted?
We accept all major credit/debit cards, UPI, and digital wallets for a seamless checkout experience.

Q23. Is my payment information secure?
Yes, ro.ri uses encrypted payment gateways to ensure your transactions are safe and secure.